Owner Shares Message After Customers Forced Her To Close For "Day Of Kindness" 1

Owner Shares Message After Customers Forced Her To Close For “Day Of Kindness”

 

Co-owner of Apt Cape Cod in Massachusetts, Brandi Felt Castellano, joined Stephanie Ruhle to discuss why she closed her restaurant for a "day of kindness" in the wake of what she calls the worst customer behavior in decades. She says her employees have faced abuse since reopening during the pandemic and shares her message.

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Owner Shares Message After Customers Forced Her To Close For "Day Of Kindness"

101 comments

    1. @Tom Jenkins
      On the contrary, people who are descendants of enslaved huemans are not elitist. Elitist and bigots are typically of European descent, and it runs very deep among them.

    2. @luxe life Maybe you should remove yours..The left,the media, and big tech dividing us into groups..They literally gave racism CPR..Biden is a white supremacist For Real and they got you calling trump racist..

    3. @Make Racists Afraid Again Government is control…”We the people means the govt.” Joe Biden. ..The US is perhaps the least racist country in the world.We are a the most racially diverse country in the world.The left and the media got yall indoctrinated bad man..The more hate groups,gender groups and political groups they can put in the more you turn to them for help..We need term limits in congress ,all 24hrs. news should no longer to be able to call themselves news and power need needs to be taken from the federal govt.and returned to the states..Local Governments would offer more real freedom .

    4. @A F naw ..we made them with our astic water bottles.But hey the left got another group to divide us into

  1. Staying home and cooking our own food saved a large amount of funds. Also, we became healthier and feel much more alive.

    1. @Pat Once in a while, yeah I would have to agree. Not so often as before. We have learned how cook better, that is for sure.

    2. I agree. Also, even before the 2020 nightmare I noticed many restaurants were offering worse service and a decline in food quality. So eating at home has saved me money and I’m eating hot, fresh food. Not the barely warm, poorly prepared nonsense I was getting when I went out.

    3. @Kevin Williamson Have you notice restaurant food is salty? We don’t put a lot of salt in our food at home. It took a while to get use too, but I do enjoy the flavor of the food more.

  2. No shoes, No shirt, No mask, No KINDNESS…. NO SERVICE!! Your restaurant, your rules.

    It’s unfortunate that so many Americans can’t practice common sense decency.

    1. Or be like one of those cheeky restaurant and charge an a-hole fee. “We don’t refuse service but if you are a jerk, you are going to have to pay for it” and then they will leave on their own. Honestly, isn’t that what extra expensive fancy restaurants do? If it’s $500/plate and my tip will be $200+ then I’ll take the verbal abuse but you can think again if it’s Applebee’s. PSSSHHH! And ppl who’s bill that are $5k+ don’t even treat their waiters as poorly as some of these ppl spending $25-50 on dinner.

    2. @Ayn Rand you made your account 4 minutes before you posted. Why do you keep getting banned?

    3. @Ayn Rand “Doesn’t take anything to see someone spouting baseless nonsense about people.”

    4. Guys, HERE is THE Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

    1. @Hector Cornejo We will get civility back…let’s pay more attention to the decent folks who save lives and are thoughful…they also exist!

    1. Snot may be the least “interesting” thing these servers put in the meals of truly despicable customers.

  3. Working in the service industry, retail also, has always been a tough job, people feel they are above the worker and can heap abuse whenever they want.

    1. @Kenneth Cadwell I believe she is adhering to the state minimum for wait staff. It is not enough but that is where changes need to be made. It also doesn’t address people’s rude behavior.

    2. @Robert Guildner In and Out burger is a large chain. The restaurant noted here is a small fine dining establishment without the large buying power of a large chain.

    3. Here is the Original Semitic Text. HERE is The TRUE Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

    4. @Nina Casali the government shouldn’t have to force people to pay a living wage, they should do that on their own. If you can’t afford to pay a living wage, you can’t afford to have employees.

  4. Show the mean people to the door and tell them not to come back until they can maintain an attitude of gratitude.

    1. @Trips all over america you’ve got it wrong. Servers should not have to rely on kindness of strangers for a livable wage. Nobody should have to do that. That’s called slavery, hunny.

    2. Here is the Original Semitic Text. Guys, HERE is The TRUE Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

    3. @Joe w that’s not what i said . i mean costumer does’t have to show a gratitude because he is paying ,but he must show respect for the restaurant employees .everyone deserves respect costumer and employees ,if this last one don’t get a good wage he or she must ask that from the owner .and being rude to costumer is not the solution.just see how many restaurants close down every single day, every single hour and believe me things will go from bad to very bad,

    4. @Darrell Moore in Exodus 21:7 the holy Bible says I can sell my daughter into slavery. What is a good price for her? Do they pay by the daughter or by the pound, and should I fatten her up a bit before sale?

  5. Entitled Karens and Chads, the lot of them. I apologise if you share that name and are *actually* a nice person

    1. @Marilyn Licht But yet no one nats an eye when it comes to describing white people as Karen’s and such. Hypocrisy is synonymous with the left

    2. @natachaCB In my long life living in a very mixed race area, no one group has had a monopoly on rudeness, or racism or sexism for that matter. Rude is rude is rude. No need for name-epithets like Karen or Chad. Just call them the rude entitled brats that they are. If they’re actually racist though, calling them racist is also suitable. Always be truthful, as long as you don’t get decked for being so.

    3. @Ayn Rand so sorry sweetie, watching something with my own eyes is not a lie. It’s like trump telling someone what they see is not really what they see. Sorry, God gave me eyes and I use my own.

  6. If you go into a restaurant you do not own the place. You can be refused service, you can have the police called on you. Do a sign outside that says: “No manners no service! Or worse”

    1. @Nina Casali There are people who are so ferociously unhappy with themselves, others and EVERYTHING(mostly themselves) that they would much rather have themselves thrown out(or arrested) than have a moment of calm, inward, realisation, that people of sound minds tend to be able to have. They bring the PAIN…the paaaaaaain. If you have a great boss or chef de service, staff does not have to deal with those clowns too much as they end up making everyone around them just as miserable as they are themselves. Which is always bad for buisness. Some people just should stick to mcdonalds. And they likely cant even behave there.

    2. If all restaurants totally closed in a city for just one day unannounced, the impact should wake customers up.

    3. @Sean Swinton hhhh.right so people can learn to cook a real healthy food at home not an expansive unhealthy junk .when people understand that you can kiss good by to the restaurant industry.

  7. Common courtesy has been on the decline for a long time, it got accelerated massively with our last president’s childish and narcissistic behavior constantly on display for the whole world to see. Grown adults now seem to think throwing a tantrum is an acceptable means of communication. Sigh………..

    1. @JP may dementia curb your cruelty. Pop back on over to Fox and stop trying to incite. Say hi to Tuckums for us.

    2. @JP You must be a regular customer at her restaurant. I imagine most sentences of more than 4 words are incoherent to you, regardless who has spoken.

    3. Here is the Original Semitic Text. Guys, HERE is The ONLY Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

    1. @Dragon Toothless It‘s worse than mere entitlement. It’s taking pleasure out of mistreating others who are at their mercy.

    2. Because you can’t give away something you don’t have. Meaning, if they don’t have any respect for themselves, there’s no possible way they’re going to be able to show respect for anybody else. If you don’t respect and love yourself and your family enough to get a vaccine, well……..this is what it looks like.

  8. It’s almost like we had someone lead the country into believing tantrums, name calling and in-your-face rude behavior was acceptable.

    1. @Darrell Moore if you need a savior that bad you might as well walk around wearing a lifejacket at all times!

    1. Seriously, the last five plus years have seen this country devolve into nastiness and racism, and this entitled crap.

    2. Yep, T was the spoiled-brat-in-chief. But I think people learned rudeness at home, growing up, and from their peers too. The rude people likely never had a waiter’s job. That’s hard work and you’re supposed to be really friendly at the same time. I always give extra big tips.

    1. I’m with you on that one. No reason to be like that live is way to short and I’d rather enjoy my days instead of trying to please and ignorant person that you will never satisfy no matter what they ask you to do. Stay safe out there everyone

    2. Conservatism is a disease, it takes away people’s empathy, self awareness, shame, guilt, and introspection.

    3. Guys, HERE is The Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

  9. Expressing displeasure is fine and sometimes helpful. Abuse is never acceptable and would be a ticket straight to the door in my restaurant.
    When I was a server I walked out on any mgr who wouldn’t back me up on that.

  10. I think it’s the rude ppl that are ok with going out. Intelligent and considerate ppl are not going out yet. Sorry love.

  11. It is not just the service industry, people are becoming less civil to each other on every level.

    1. My theory is that this was the way it has been going for centuries, however social media lets us practice being rude to one another under a cloak, and thus some of that may start to seep into our offline encounters.

    2. Guys, HERE is The TRUE Savior

      YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”

      From the Ancient Semitic Scroll: 
      “Yad He Vav He” is what Moses wrote, when Moses asked YaH His Name (Exodus 3)

      Ancient Semitic Direct Translation
      Yad – “Behold The Hand”
      He – “Behold the Breath”
      Vav – “Behold The NAIL”

    1. Exactly, A server is not a servant, not a slave. Maybe the employers should cook the food and serve it themselves…so they can see what if feels like to be treated so poorly.

    2. We dont eat at restaurants often. But when the service is good we have ALWAYS treated our server with respect and a big tip.

    1. I ALWAYS treat the wait staff well for that reason. But, since I’ve been going back to restaurants again, I haven’t had any bad experiences with servers. I’m polite to them genuinely happy they’re there and they seem happy to have a customer that appreciates their service. I usually “over tip,” too. What’s an extra couple of bucks it helps someone make ends meet. It makes me happy. Life wasn’t always easy for me, so I sure don’t want to make it harder for anyone else.

    2. Cause and effect have been disconnected, thanks to trump. Some people are so dumb now that they won’t connect their food poisoning with making half a restaurant cry yesterday.

    3. Exactly, wait staff love me, I always leave 30% tips and I’m always polite even if the service is bad. That was one of the first rules my mother and father taught us when we went out to eat. They also said never be rude to people who secure your money, fix your car, cut your hair, taxi you around, operate on you, or clean your teeth, and never be disrespectful to your elders within and outside of our family (always respect authority).

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