People are sick of Airbnb chore lists. What does it mean for hotels?

CNN’s Allison Morrow describes the backlash to long Airbnb to-do lists. Plus, Redfin’s Chief Economist Daryl Fairweather tells “Nightcap’s” Jon Sarlin what homebuyers need to know about climbing mortgage rates. And The New York Times’ Jodi Kantor explains how employers can track you while you work from home. To get the day’s business headlines sent directly to your inbox, sign up for the Nightcap newsletter .

00:00 – Welcome to Nightcap
00:32 – Mortgage rates sky high. Should you buy?
04:20 – How your employers may be tracking you
10:17 – Airbnb backlash

56 comments

  1. Agree! Take out the garbage, put the sheets and towels in the washer, wash all the dishes and put them away… WHY am I paying a cleaning fee when I’m cleaning everything myself??

    1. @HAW I’ve been charged a cleaning *deposit* . But, because I left the place as clean as I found it, got the deposit back.

    1. Yeah but its not AirBNB babe. AirBNB is a fancy way to rent a house for a few days up to a week or more. You sign an agreement. In the end its not your house and things need to be maintained.

  2. People need to stop supporting AirB&B anyway. It’s hardly people renting out their own spaces anymore. It’s landloards, people looking for a quick buck, and even corporations buying up as many properties as they can and making them unavailable for any long term residents to make more money on vacation rentals. This is DIRECTLY contributing to the housing and rental crisis we are seeing. Entire buildings and blocks of what should be affordable family homes and apartments are being taken off the market, making rentals more scarce and WAY more expensive. PLEASE do not support AirB&B.

  3. This tracking should be used on ceos now also. Short work weeks. Golfing trips. Sleeping in office . Showing up late. Long lunches. Sounds good.

  4. Honestly, I enjoy the process of straightening up a home I have been living in…especially in a foreign country it’s a bit of a novelty. Also, when I stay in a hotel I also straighten up the room (putting used towels together, putting trash together neatly.) You are renting a lodging not being elevated to royalty.

    1. There is straightening up and putting out the trash, and then there are long lists of chores. One guy was told to mow the yard. I don’t mind putting trash into a bin or putting all the towels together. Even sweeping the floor. But stripping the bed, washing, folding, and putting them all away is a bit much. Some were told to buy their own cleaning supplies. When you are paying for a cleaning service to come in behind you, that is a bit much.

    2. @Lynn Betts That’s weird. I’ve stayed in a lot of AirBnBs, mostly in Canada and Israel. They usually provided coffee and tea, sugar, salt, cooking oil, cleaning supplies, soap, paper towels, a sponga or mop, washing powder (if there was a washing machine). I’ve never had a chore list, just a polite request to leave the place as clean as we found it.

  5. I agree! Taking out trash, putting bedding in laundry, etc … Next time it will be wiping the floor and vacuuming before you leave!

    1. The people of Iran and the world, the United States, Israel and the people of the world should know and be aware that the traitorous democrats of China, Russia and Putin are taking bribes from the terrorists of the world and destroying countries such as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and the United States. And let Europe know that the traitorous Biden and the traitorous democrats, the spy and the most corrupt party in the world, are turning America from the world’s superpower into the world’s most unzealous country with the support of the traitorous democrats, the spy and the swindler of China, Russia and Putin, and be aware that on Obama’s orders The traitor, bribe taker, and self-dealer, liar and corrupt leader, the corrupt democrats and liar leader of Europe, sell the world to China, Russia, and Putin, the terrorist, to Nancy Pelosi, the filth, self-dealer, and leader of China, Russia, and Putin as a sign of the order. China’s military attack on Taiwan, doing the same as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and America, from the world’s superpower to the world’s most ruthless country, with the support of traitorous democrats, traitors, spies, and mozadors of China, Russia, and Putin, long live the terrorist. Donald Trump is the most zealous president in the history of America and brought America to greatness. Long live Donald Trump is the most zealous president in American history and brought America to greatness. Long live Donald Trump, zealous and hero and hero and hero of disgrace, death and shame. On Joe Biden, the most unzealous president in the history of America and turning America from a world superpower into the world’s most unzealous country with the support of the traitorous Democrats, Joe Biden, the unzealous, Barack Obama, Hillary Clinton, Kamla Harris, and all the traitorous Democrats of China and Russia. Putin is a terrorist and Nancy Pelosi and Barack Obama and Junckery Hillary Kinton and Kamla Harris and all the traitorous democrats, the spy and Mozador of China and Russia and Putin the terrorist terrorist terrorist Let’s go brandon

  6. if only hotels would do the one thing that would make them competitive – drop the insane rates they charge for a bed, a door, and a toilet.

    1. The problem is they’re maintaining a very large facility. The rates are high because you’re also paying in part to defray the expenses of vacant rooms. And of course occupancy depends on the season. If you have a hotel with 300 rooms and you’ve only rented 100 the owner is still paying for the other 200 rooms better just sitting there unoccupied.

    2. I don’t need to feel at home while staying at a hotel, just give me a clean place at a decent price. Period.

  7. As an Owner of a cleaning company, I’ve stopped accepting Airbnb cleaning requests. The clients charge lots of money for cleaning from their guests and bargain or pay so little to cleaning companies/person with a long list of tasks. Their peanuts don’t worth the hustle. I am sticking with my weekly and bi-weekly clients as they pay way much more. This is my personal experience and opinion. Maybe others prefer Airbnb turnover than anything else and I respect their option.

    1. The people of Iran and the world, the United States, Israel and the people of the world should know and be aware that the traitorous democrats of China, Russia and Putin are taking bribes from the terrorists of the world and destroying countries such as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and the United States. And let Europe know that the traitorous Biden and the traitorous democrats, the spy and the most corrupt party in the world, are turning America from the world’s superpower into the world’s most unzealous country with the support of the traitorous democrats, the spy and the swindler of China, Russia and Putin, and be aware that on Obama’s orders The traitor, bribe taker, and self-dealer, liar and corrupt leader, the corrupt democrats and liar leader of Europe, sell the world to China, Russia, and Putin, the terrorist, to Nancy Pelosi, the filth, self-dealer, and leader of China, Russia, and Putin as a sign of the order. China’s military attack on Taiwan, doing the same as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and America, from the world’s superpower to the world’s most ruthless country, with the support of traitorous democrats, traitors, spies, and mozadors of China, Russia, and Putin, long live the terrorist. Donald Trump is the most zealous president in the history of America and brought America to greatness. Long live Donald Trump is the most zealous president in American history and brought America to greatness. Long live Donald Trump, zealous and hero and hero and hero of disgrace, death and shame. On Joe Biden, the most unzealous president in the history of America and turning America from a world superpower into the world’s most unzealous country with the support of the traitorous Democrats, Joe Biden, the unzealous, Barack Obama, Hillary Clinton, Kamla Harris, and all the traitorous Democrats of China and Russia. Putin is a terrorist and Nancy Pelosi and Barack Obama and Junckery Hillary Kinton and Kamla Harris and all the traitorous democrats, the spy and Mozador of China and Russia and Putin the terrorist terrorist terrorist22

  8. I live in a rural area where ab b are in direct conflict with locals trying to one find a place to rent and looking at close to double the rents as 4 years ago, thank you very much a b b

    1. I live in an urban area where apartments are in direct conflict with new arrivals trying to find a place to rent and many people live in AirBnB’s while they wait many months on waitlists to get a place that doesn’t have bugs and crack pipes. There are 2 sides to every story. My guests are the ones that tell me this and some of them give up and move back to where they came from because the financial requirements to get the apartments are as stringent as buying a house. It’s pretty sad but at least they didn’t have to fork over a fortune in a crap motel in a scary neighborhood while they waited.

    2. @Michelle Gaza I kinda think there are many more renters looking in an overpriced market then air b b owners who are helping renters out .

    3. @AriSiMom Where I live, yes, you are most certainly right. But don’t crap on AirBnB when it’s obviously a problem with greedy hosts. There is so much $ to be made with reasonable rates via AirBnB. People should stop supporting the kind of listings this segment is complaining about because it’s not normal. Stay in listings that have good reviews and fair rates. This is capitalism, put the greedy ones out of business instead of targeting the platform that has been very good to my family.

    4. @AriSiMom and that’s the problem with targeting the app…..I’m not an AirBnB “owner.” I’m a home owner that has host listings on AirBnB. I can’t even modify bookings when guests want me to.

  9. How many AirBnB hosts these days are actually renting out their own home instead of rather renting out some extra real estate that they happen to own or that they specifically bought to rent out on AirBnB? For some it’s a side hustle, but for many it’s become their main hustle and oh boy, a hustle it is!

    1. I stayed in one Culver City AirBnB, where the renter had moved in with his girlfriend, but didn’t want to give up his apartment. Just in case it didn’t work out. Another, in the SF Valley, belonged to a guy who had to go home for a month, to serve in the reserves.

  10. The additional fees are getting outrageous. I realize the owners need to make up for the covid period but the last time I used that service the cleaning fee was high and they wanted so many “chores” done. I’m on vacation. I don’t want to clean on top of high cleaning fee.

    1. The people of Iran and the world, the United States, Israel and the people of the world should know and be aware that the traitorous democrats of China, Russia and Putin are taking bribes from the terrorists of the world and destroying countries such as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and the United States. And let Europe know that the traitorous Biden and the traitorous democrats, the spy and the most corrupt party in the world, are turning America from the world’s superpower into the world’s most unzealous country with the support of the traitorous democrats, the spy and the swindler of China, Russia and Putin, and be aware that on Obama’s orders The traitor, bribe taker, and self-dealer, liar and corrupt leader, the corrupt democrats and liar leader of Europe, sell the world to China, Russia, and Putin, the terrorist, to Nancy Pelosi, the filth, self-dealer, and leader of China, Russia, and Putin as a sign of the order. China’s military attack on Taiwan, doing the same as Ukraine, Afghanistan, Iraq, Armenia, the Middle East, and America, from the world’s superpower to the world’s most ruthless country, with the support of traitorous democrats, traitors, spies, and mozadors of China, Russia, and Putin, long live the terrorist. Donald Trump is the most zealous president in the history of America and brought America to greatness. Long live Donald Trump is the most zealous president in American history and brought America to greatness. Long live Donald Trump, zealous and hero and hero and hero of disgrace, death and shame. On Joe Biden, the most unzealous president in the history of America and turning America from a world superpower into the world’s most unzealous country with the support of the traitorous Democrats, Joe Biden, the unzealous, Barack Obama, Hillary Clinton, Kamla Harris, and all the traitorous Democrats of China and Russia. Putin is a terrorist and Nancy Pelosi and Barack Obama and Junckery Hillary Kinton and Kamla Harris and all the traitorous democrats, the spy and Mozador of China and Russia and Putin the terrorist terrorist terrorist 22

  11. Ruining family neighborhoods and tanking property values. Then your property gets trashed, the neighbors sue you. We need housing, not vacation rentals and FYI desperate landlords are selling out to Corporations making them perpetual rentals. Which again, lowers the neighborhood property values.

  12. So if I’m in a customer service type job, the key to getting ahead is to ignore the customer’s concerns in favor of closing the incident with a rapid arbitrary decision. Got it.

    1. @wes huff it was beyond cleaning up after ourselves. 🙄 It was 2 hours and when I’m paying a hefty cleaning fee, I don’t expect to be doing laundry and taking out trash.

  13. Some places are nitpicky, some places just don’t care, the one I’m staying now literally send me a list of infractions, like using too much toilet paper, using the kitchen too frequently, staying too long in the shared area, not cleaning the kitchen cleanly enough… there was about 14 points, usually it’s best to rent from someone who doesn’t stay there, and especially female hosts are full of these “requests”, and when you don’t do it to their liking, they give u a bad review, even when you did everything but just not the way they like! So far not a single bad review from male hosts, in fact I extended my stay with them on many occasions. Once I had a review where she complained about my drinking, there was nothing in the listing against that, and when I asked her for a corkscrew, she didn’t tell me either!

  14. Heck, mortgage rates have been worse! Take the 90’s for instance, when I was selling real estate, the average mortgage rate was about 7%. Some were higher but if you could afford to buy a few points you could get a lower rate.

  15. What did you all think was going to happen when you started reporting on “Quiet Quitting”! Sometimes the media just needs to keep their mouths shut about things!
    Having software monitor employees is just a way for management to do less! Managers & bosses need to interact & supervise their employees not bug them with tracking software!

  16. Tired of everyone whinning about interest rates, I bought my first house in 1985. As a first time home buyer I got a real deal of only 12 1/8 %. Try to choke that down.

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