Kimberly Cheatle and Cynthia Radway of Secret Service discuss leading the agency | USA TODAY

Secret Service Director Kimberly Cheatle and Chief Operating Officer Cynthia Radway talk about returning to the agency to assume new leadership roles.

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Almost a decade after the project was last proposed, Cheatle believes the agency is closer than ever to winning congressional approval. While the project would represent the largest addition to the Secret Service's physical footprint in years, it also carries weighty symbolism for an agency anxious to turn the page on a turbulent era in which its performance and apolitical brand have been called into question.

For Cheatle, 52, the stakes could not be higher as the service confronts long-standing challenges, including chronic staffing shortages and training struggles, even as it gears up for a potentially volatile 2024 presidential campaign.

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